Helpdesk Use
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
This is highly dependent on the nature of the ticket itself. It is a district practice that life-safety systems get first priority, followed by security issues and system-wide problems that impact many people. We then address classroom issues with existing systems, whether for repair or trainin...
What is a ticket?
A ticket is a technical synonym we use for question or request.With a limited number of people to provide technical help, the only efficient and effective way to ensure that everyone gets the help they need (and nothing gets lost in the shuffle), is to have requests for repair, use, training, ans...
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
How do I use the North Pocono Help Desk?
The objective of this video is not only to get you signed into the North Pocono Help Desk system, but to also acquaint you with the features of the Help Desk as well.The help desk is a site that accomplishes three things: It lets you find answers to common questions and training videos. It lets ...
Milesstone Securoty Camera System Access
Below is the information for accessing the cameras Go to the window in the bottom left corner Choose all programs Milestone Under Computer type - dvr.npsd.org Under Authentication type : Basic Authentication User name is your first name then a period then your last name all lower c...