I created a ticket, when can I expect an answer?

This is highly dependent on the nature of the ticket itself. It is a district practice that life-safety systems get first priority, followed by security issues and system-wide problems that impact many people. We then address classroom issues with existing systems, whether for repair or training, subject to the timetable of the vendor supporting those systems. We then address requests for new hardware, software, systems, and equipment. Finally, we provide purchase assistance.

Within these categories, we address issues in the order received.